📑 Proposal: Outsourced Claim Automation Services for Hospitals

1. Introduction

Government health insurance schemes like PMJAY, Chiranjeevi, RGHS, MAA Yojana, and other state-specific programs have brought financial support to patients but added operational complexity for hospitals. From beneficiary identification to claim submission and payment tracking, each step demands precision, documentation, and strict adherence to timelines. Hospitals often face revenue leakages, claim rejections, and delayed payments due to lack of specialized claim management processes.

We propose to act as your Outsourced Claim Automation Partner, ensuring clean claims, faster approvals, and steady cash flow through th

e latest AI-powered Intelligent Document Processing (IDP) and RCM automation strategies.

2. Challenges Hospitals Face

• Complex Processes: Each scheme has different workflows and documentation needs.
• High Claim Rejections: Missing documents, wrong package codes, or incomplete details.
• Payment Delays: Inefficient tracking leads to cash flow problems.
• Staff Burden: Medical and admin staff spend excessive time on claims instead of patient care.
• Compliance Risks: Missing TATs (turnaround times) cause auto-rejections and financial losses.
• Document Overload: Hospitals handle thousands of claims, EOBs, remittances, and prior authorization forms daily across multiple formats (paper, PDF, fax, electronic). Manual handling causes bottlenecks.

3. Our Solutions: Value-Added Claim Automation Services

A. End-to-End Claim Automation Platform

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ons: Missing documents, wrong package codes, or incomplete details.

• Payment Delays: Inefficient tracking leads to cash flow problems.
• Staff Burden: Medical and admin staff spend excessive time on claims instead of patient care.
• Compliance Risks: Missing TATs (turnaround times) cause auto-rejections and financial losses.
• Document Overload: Hospitals handle thousands of claims, EOBs, remittances, and prior authorization forms daily across multiple formats (paper, PDF, fax, electronic). Manual handling causes bottlenecks.

3. Our Solutions: Value-Added Claim Automation Services

A. End-to-End Claim Automation Platform

• Single Dashboard View of all claims (pending, approved, rejected, paid).
• Claim Stage Monitoring: Admission → Pre-auth → Treatment → Discharge → Claim submission → Payment.
• Deadline Alerts for claim submission and reconsideration timelines.

B. AI-Powered Intelligent Document Processing (IDP)

• Automated Document Capture & Classification: Handles claims forms, EOBs, remittances, prior authorizations, medical notes, and bills in any format.
• Data Extraction Using OCR + Machine Learning + NLP: Extracts patient demographics, CPT/ICD codes, insurance details, denial reasons, and payment amounts with high accuracy.

, remittances, and prior authorization forms daily across multiple formats (paper, PDF, fax, electronic). Manual handling causes bottlenecks.

3. Our Solutions: Value-Added Claim Automation Services

A. End-to-End Claim Automation Platform

• Single Dashboard View of all claims (pending, approved, rejected, paid).
• Claim Stage Monitoring: Admission → Pre-auth → Treatment → Discharge → Claim submission → Payment.
• Deadline Alerts for claim submission and reconsideration timelines.

B. AI-Powered Intelligent Document Processing (IDP)

• Automated Document Capture & Classification: Handles claims forms, EOBs, remittances, prior authorizations, medical notes, and bills in any format.
• Data Extraction Using OCR + Machine Learning + NLP: Extracts patient demographics, CPT/ICD codes, insurance details, denial reasons, and payment amounts with high accuracy.
• Error Reduction: Cuts manual entry errors, ensures codes and documentation match scheme rules.
• Real-Time Integration: Extracted data flows directly into claim workflows, reducing cycle time from hours to minutes.
• Measured Impact: IDP reduces processing time by up to 80%, lowers error rates from 6% to 1%, and improves first-pass resolution to 95%.

C. Claim Quality Checklist & SOP Automation

• Digital Claim Checklist for all mandatory documents (pre-auth, discharge summary, consent, feedback, final bill, OT notes, implants, etc.).
• Scheme-Specific SOPs for PMJAY, RGHS, Chiranjeevi, MAA Yojana, etc.
• Responsibility Matrix assigning roles to medical, nursing, and admin teams.

D. Revenue Cycle Reporting & Analytics

• Daily/Weekly Reports on claims and payments.
• Cash Flow Forecasting based on submitted claims.
• Rejection Trend Analysis to identify repeat issues (via IDP pattern recognition).
• TAT Compliance Monitoring for pre-auth, discharge, and payments.

E. Dedicated Claim Process Outsourcing (CPO) Team

• Virtual Claim Desk working remotely as your hospital’s claim department.
• Onsite Staff Deployment if required.
• TPA/Insurer Coordination for queries and escalations.
• 24x7 Support for emergency and urgent pre-auth requirements.

F. Hospital Staff Training & Compliance Support

• Scheme-specific Training Modules for claim staff.
• Doctor & Admin Workshops on correct package justification.
• Audit Preparedness Support to keep records compliance-ready.

G. Payment & Reconciliation Support

• Payment Tracking till settlement.
• Discrepancy Management for deductions/underpayments.
• Reconciliation Reports to match hospital books with scheme disbursements.
• Recovery Management for pending or delayed payments.

4. Strategic Benefits to Hospitals

• Zero Claim Leakage – Every claim is complete and compliant.
• Faster Payments – IDP and automation cut claim cycle time dramatically.
• Lower Operational Costs – Reduced need for large in-house claim teams.
• Improved Cash Flow – Optimized RCM ensures steady revenues.
• Scalability – IDP enables hospitals to handle more claims without increasing manpower.
• Focus on Patients – Doctors and staff spend more time on care, less on paperwork.

5. Pricing Model

We offer flexible engagement options:

1. Fixed Staff Salary Model – Hospitals pay a fixed salary for our deployed claim experts.
2. Hybrid Model – Fixed salary + 1% of claim value realized (ensures accountability and performance).
3. Automation-Driven Model – Lower base fee with performance-based pricing, leveraging IDP to maximize claim realization.

6. Conclusion

With our expertise in scheme-based claims, automation tools, and AI-powered document processing, we become your hospital’s Clean Claim & Fast Payment Partner. By blending human expertise with Intelligent Document Processing (IDP), we ensure maximum claim realization, minimal rejections, faster cash flow, and scalable revenue cycle management.